Customer Reviews - Response Principles
1. Address a positive online review by providing a generic, short response.
2. Delay responses for positive reviews.
3. Respond to all negative online reviews.
4. Address a negative online review by providing a tailored solution to the specific complaint.
5. Respond quickly to all negative reviews.
2. Delay responses for positive reviews.
3. Respond to all negative online reviews.
4. Address a negative online review by providing a tailored solution to the specific complaint.
5. Respond quickly to all negative reviews.