Superhuman became known for its unique approach to onboarding: a highly-personalized, white-glove, human-led experience. Superhuman's Gaurav Vohra, startup advisor and growth leader, gives us a detailed look at how he built and scaled the program.
onboarding
Onboarding can be a well-documented, up-to-date, repeatable process that helps new hires become productive quickly without having to ask so many questions.
Anna Binder, Asana's Head of People and the company's first HR hire, shares her step-by-step approach to intentionally building the company culture.
Customer retention begins at onboarding, so use these metrics to help you track the success of your customer onboarding processes.
Starting a new job can be stressful so I've developed an algorithm that has helped me get up to speed quickly.
Learn everything you need to know about creating an effective welcome email in these 17 examples. Read more.
Web magazine about user experience matters, providing insights and inspiration for the user experience community
Because I’m not good enough to wing it.
I’m now six months into Shopify. So far it’s going basically on schedule: as I was told, “Your first couple months you’re going to have zero idea what’s going on. Then around month three you’ll com…
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Employee onboarding is a critical moment when new hires begin integrating into the culture and workflows of their new company.
The “traditional” user onboarding flows and walkthroughs are dead. Learn about the next era of user onboarding and how to adapt to the changes in your org.
The ideal onboarding path is an easy and frictionless path to finding value. But some products include irreducible complexity – so here are 5 techniques that help to create the magic of a consumer onboarding flow in a complex product with considered actions.
Want to get the most out of your first month as a product manager? Want your new hire to hit the ground running? Here's our best practices.