When Raising Prices Is Better Than Cutting Quality

Consumers may accept higher prices or smaller packages, but hidden quality cuts can damage trust and drive them away.

Consumers may accept higher prices or smaller packages, but hidden quality cuts can damage trust and drive them away.

Booking travel online feels like shopping in an Indian bazaar: a deluge of options, no credible information, aggressive hawkers (“recommendations” and “targeted ads”), and hours of frantic search that end with purchasing something more out of exhaustion than conviction. Online…

Planning poker, also called Scrum poker, is a consensus-based, gamified technique for estimating, mostly used for timeboxing in Agile principles. In planning poker, members of the group make estimates by playing numbered cards face-down to the table, instead of speaking them…
A few months ago, I got this email from a customer: It would be wonderful if there was a way to tag/assign forwarded emails to specific task lists within client projects. The “email forwards” secti…
Fair warning: this is a blog post about automated cat feeders. Sort of. But bear with me, because I'm also trying to make a point about software. If you have a sudden urge to click the back button on your browser now, I don't blame you. I don't often talk
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When you understand the difference between a feature and a product, designing that successful product will be easier.

Prioritized lists are essential for product managers, right? Yes, but be careful. Ken Norton illustrates why.

When it's time to call a feature quits, how should you announce end of life? Here's how to sunset a feature while minimizing customer impact.

Without driving yourself crazy

In my last article I discussed the top reasons for slow product, and here I wanted to highlight the top reasons for weak product. I am defining weak product here as product that fails to meet its objectives and provide new and expanded sources of revenue and/or growth for your…

In the spirit of capturing some of the observations that I find myself repeating, I’m adding this one to the mix tonight. Unlike the previous two, this is really a piece of concrete advice f…

As more companies strive to deliver software faster it becomes clear what legacy processes are...

Founders and marketers must go beyond selling products, and instead sell what their product will allow customers to do.