ecommerce

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2025-10-10 · retail-focus.co.uk

How Visual Cues Drive Sales: Practical Strategies for Retailers

Step into a flagship on Oxford Street or a pop-up in Manchester and the same truth applies: what shoppers see first shapes what they do next. Visual cues, whether bold colour blocking, angled shelving, or lighting accents, are the quiet persuaders of retail. They do more than…

Streaming services like Netflix rely on hero carousels and thumbnail previews to guide viewers quickly to featured titles. The platform does not overwhelm users with choices. It uses visual hierarchy to make decisions feel effortless. Social media apps such as Instagram and TikTok use colour…
2025-10-10 · retail-focus.co.uk

The Psychology of Choice: How Much Freedom Do Customers Really Want?

Retailers have long assumed that the bigger the range, the happier the customer. Endless shelves, multiple variants, and every possible option should, in theory, increase satisfaction. Yet the evidence is more nuanced. Recent research shows that in some contexts, larger…

The most famous demonstration of the paradox of choice remains the “jam study” by psychologists Sheena Iyengar and Mark Lepper in 2000. When shoppers were presented with 24 flavours, many stopped to browse, but only 3% bought. Faced with six fewer browsed, but 30% purchased.
2024-11-18 · nytimes.com

Returns Are a Headache. More Retailers Are Saying, Just ‘Keep It.’

In a survey, nearly 60 percent of retailers said they had policies that refund customers for items that aren’t financially viable to send back.

Fifty-nine percent of retailers have keep-it policies for items that aren’t financially viable to ship back, according to a 2023 survey on holiday shopping trends by goTRG, now called ReturnPro, a firm that helps retailers including Walmart manage returns. Most companies don’t advertise the policy…
for every $1 billion in sales, the average retailer sustained $145 million in returns.