discovery

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2022-07-19 · futurelab.net

Maybe the Voice of the Customer Isn’t - Futurelab.net

Criticizing Voice of the Customer (VOC) programs is like speaking out against motherhood and apple pie. The last time I criticized VOC programs, someone left a comment chastising me for presuming that a bank could know what its customers wanted without asking them.

2022-07-19 · blog.intercom.com

The right type of customer conversations

Conversations with customers are valuable, but they have to be the right type of conversations – not merely questions about forgotten passwords and the like. They have to add value, for you, and them.

2022-07-18 · blogs.wsj.com

Customers Don't Know What They Want—Until They See It

This copy is for your personal, non-commercial use only. Distribution and use of this material are governed by our Subscriber Agreement and by copyright law. For non-personal use or to order multiple copies, please contact Dow Jones Reprints at 1-800-843-0008 or visit…

2022-07-05 · seths.blog

Who is good at discovery?

Apple has carefully guarded the podcast directory, persuading podcasters that ‘winning’ here is the shortcut to building a popular podcast. But they’re terrible at introducing pod…

2022-06-25 · danshipper.com

How to get your first 10 customers

Preface: the assumption for this essay is that you're building a B2B app, and you have something built but you're having trouble getting people to pay for it There are three problems with getting your first few customers: You (probably) don't know how to sell things You don't…

2022-06-24 · qualitysafety.bmj.com

The problem with ‘5 whys’

‘The Problem with…’ series covers controversial topics related to efforts to improve healthcare quality, including widely recommended but deceptively difficult strategies for improvement and pervasive problems that seem to resist solution. The ‘5 whys’ technique is one of the…

2022-06-23 · siriusdecisions.com

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