Getting useful cancellation feedback from customers is tough. The problem is that once people have canceled, they’re no longer engaged and will rarely spend the time to give you feedback. One of the best things I’ve ever done to combat this with Bidsketch was to add a mandatory…
Here's some common AdWords mistakes that make affect your campaigns, as well as how to fix them.
A close look at the costs that go into running Cushion and the reasons why we use specific services.
Some lessons from the felt
When I first decided to start The Silicon Valley Product Group, I had just left eBay and had some very strong opinions about what makes great product teams, and great product cultures...
Orchestrating Offline Conversations in an Always-Online World
Guest One key risk facing marketplace operators is the threat of disintermediation, when a buyer chooses to work directly with a seller and bypasses your platform. Through our experience investing in several pioneering marketplace companies, we've seen a handful of clever ways…
A few years ago, Google decided to research what was the key ingredient that made some software teams at the company more successful than others. Much to their surprise the key trait that was most correlated with successful teams wasn’t technical prowess, personalities or the…
He is a music sensation, but Girl Talk neither sings nor plays an instrument. He plays music off reinforced Toughbook laptops protected from his sweat by layers of plastic wrap.
Email marketing is cost effective and typically has a high return on investment. But over the years, email marketing has changed. Measuring the
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I usually tell people that everything I learned about being an entrepreneur I learned by F’ing up at my first company.
Explore powerful business model patterns by iconic firms and leverage our interactive software for business model innovation.
The product management and startup worlds are buzzing about the importance of "validation". In this entry, I'll explain how this idea orig...
Criticizing Voice of the Customer (VOC) programs is like speaking out against motherhood and apple pie. The last time I criticized VOC programs, someone left a comment chastising me for presuming that a bank could know what its customers wanted without asking them.
Pricing is sometimes thought of as a math problem but to Harrison Metal founder Michael Dearing, it’s a judgment problem. Says Dearing, “The standard economic model of supply and demand is powerful for understanding pricing, but it’s less useful when managing it. In this talk…
One of my favorite things about Ruby on Rails is that it’s a very opinionated framework. It makes key decisions up and down the technology stack so that I don’t have to. As DHH puts it, Rails is omakase: A team of chefs picked out the ingredients, designed
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Note: With the arrival of my son, I’m slowing down on the blogging. Give me a couple months (or more sleepless nights), and I’ll be back…
As of 2024, The Data Incubator is now Pragmatic Data! Explore Pragmatic Institute’s new offerings, learn about team training opportunities, and more.
Hubstaff founder Dave Nevogt shares how to test your startup idea by analyzing model, market and concept.
Do you rely too heavily on product management to ensure your product is successful? Joe Kinsella explores the importance of everyone in a startup being in PM.
Product is at the epicenter of everything a product led growth (PLG) company does. So how does the product organization and its PMs need to adapt? Find out here.
Asking, “Can I have coffee with you to pick your brain?” is probably the worst possible way to get a meeting with someone with a busy schedule. Here’s a better approach. —— Jason, an e…
This is the story of how you’re buying your enterprise software the wrong way. Probably your appliances, too. This is an excerpt from my guide, “Enterprise Software Confidential.” This post is also available in Chinese thanks to Xu Zhi. Some years ago, I had a broken GE washer…
Conversations with customers are valuable, but they have to be the right type of conversations – not merely questions about forgotten passwords and the like. They have to add value, for you, and them.
If you're building a product, you have to be great at saying No. Not 'maybe' or 'later'. The only word is No. Building a great product isn't about creating tons of tactically useful features which are tangentially related. It's about delivering a cohesive product with well…
Former Google SVP of Products Jonathan Rosenberg on the quintessential lessons every leader needs to learn.
Your #1 resource for digital marketing tips, trends, and strategy to help you build a successful online business.
This research by Doug J. Chung, Kyoungwon Seo, and Reo Song bprovides a rigorous, yet practical, framework to understand and evaluate why retail stores join a shopping mall and how their decisions affect mall revenue.
The reality is that you will never prioritize the CEO’s "great" new idea. Here's how to let your strategy say "no" for you.
Vox is a general interest news site for the 21st century. Its mission: to help everyone understand our complicated world, so that we can all help shape it. In text, video and audio, our reporters explain politics, policy, world affairs, technology, culture, science, the climate…
Amazon director Kintan Brahmbhatt, who's helped develop and refine the product strategy behind the Alexa and Amazon Music, explains the ways in which friction can live in your product, throwing roadblocks in a user's path to becoming a customer. He explains how to uncover…
Every startup I see invariably puts up a competitive analysis slide that plots performance on a X/Y graph with their company in the top right. The slide is a holdover from when existing companies l…
I’ve grown my companies by focusing on great customer service. We didn’t always have the biggest names in business working at the firm, and we sure couldn’t
I’m now six months into Shopify. So far it’s going basically on schedule: as I was told, “Your first couple months you’re going to have zero idea what’s going on. Then around month three you’ll com…
This project you’re working on, the new business or offering, what sort of value does it create? Who is it for? What mindset and worldview and situation?Is it paid for by organizations or individua…
Decentralized reputation is one of the most sought after prizes in the cypherpunk community: to invent a censorship-resistant protocol to make and parse unforgeable trust relationships between…
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Building a two-sided market is probably the hardest thing you can build as an entrepreneur. It's so hard that a few weeks ago, I organized a Marketplace
How do you get to market faster than the competition? How do you become more efficient without violating the laws of physics? How do you save time, money and frustration? It all comes down to decis…
Consumers are watching their spending, which means marketers must find creative ways to appeal to cost-conscious buyers without hurting their own bottom lines. One marketing team found a solution in the work of a behavioral economist. Read how they adapted a psychological…